Frequently asked questions

Add what you need to your cart, go to checkout, enter your delivery address (or choose showroom pickup), and pay by card, bank transfer or USSD through Paystack, or by direct bank transfer. You get an order number by SMS or WhatsApp as soon as payment clears.

Use the Track order page with your order number and the phone number you ordered with. If you have an account, your orders are under My account → Orders.

Message us on WhatsApp (0909 158 3533) with your order number as soon as possible. We can change or cancel an order that has not left the showroom. Made-to-order items cannot be cancelled once ordered.

We tell you within one working day and offer a replacement, a wait, or a full refund.

Yes. Send your list through the Contact page (choose "Bulk order") or WhatsApp 0909 158 3533, and we will reply with availability and a price for the whole order.

To all 36 states. Lagos by our own riders; other states by courier partners. Bulky items (bathtubs, jacuzzis, shower cubicles, heaters above 80 L) travel by dedicated van. Fees and times for each zone are on the Delivery page.

It depends on the zone and whether the item is bulky; checkout shows the exact fee before you pay. Lagos delivery is free on standard orders over ₦150,000.

Standard items leave within one working day, and each zone has its usual delivery time on the Delivery page. These are estimates: our rider or courier calls before arriving.

Yes, free. Collect from Awaye House, 85 Badagry Expressway, Odunade Market, beside First Bank, Coker, Lagos, Mon–Sat and public holidays, 8am–5:30pm. Closed Sundays, Christmas Day and 26 Dec–1 Jan.. We message you when your order is ready; bring your order number.

Yes, in Lagos, by our own technicians, from ₦15,000 for standard items. Installation connects the product to existing, sound plumbing and electrical points; extra work such as new pipework or tiling is priced on the day and only done with your agreement. Our technician calls after payment to book a date.

By card, bank transfer or USSD through Paystack at checkout, or by direct bank transfer to our account. Company orders can pay by bank transfer against an invoice. Prices are in naira and include 7.5% VAT.

Nothing was charged if Paystack did not confirm it. You can try again from your order page (the link in your confirmation message, or Track order), use another card, or pay by bank transfer instead. If money left your account but the order still shows unpaid, WhatsApp us (0909 158 3533) with your order number and we will check.

Choose bank transfer at checkout and pay to the account shown, using your order number as the reference. Then tap "I have paid" on your order page (you can attach a screenshot). We confirm it once the money arrives, and your order moves on.

Yes. Card payments happen on Paystack's secure page; we never see or store your card details. Our staff and our AI assistant will never ask for your card number, PIN or one-time code.

Tell us within [48 hours] of delivery with a photo and your order number on WhatsApp (0909 158 3533). We replace it or refund you, and collection is on us.

Unused items in their original packaging can be returned within [7 days] of delivery. Delivery fees are not refunded, and return transport is yours unless we collect from Lagos for a flat fee. We cannot take back water heaters that have been connected, cut-to-size or made-to-order items, or toilet seats and fittings whose seals have been broken.

Refunds go back to the card or account you paid with, within [5 working days] of us receiving the item.

Our products carry a manufacturer's warranty of 12 months against defects. Installation by our technicians is covered for [INSTALLATION WARRANTY]. The warranty does not cover damage from installation by third parties, power surges or debris in the water.

Each product page lists its measurements and what it fits, where we have them. Measure your space (and, for toilets, the distance from the wall to the centre of the waste pipe) and compare. If a size is not listed, WhatsApp us (0909 158 3533) a photo and your measurements and we will check before you order.

Where a product needs or matches others, its page says so under "Works with" or "Fits". If you are not sure, ask us on WhatsApp with the product name and we will confirm.

Yes. We sell The Choice range and other brands we stock ourselves, with the manufacturer's warranty. Prices on the site are the prices you pay; there are no hidden charges beyond delivery and any installation you choose.

Yes, visit our showroom at Awaye House, 85 Badagry Expressway, Odunade Market, beside First Bank, Coker, Lagos, Mon–Sat and public holidays, 8am–5:30pm. Closed Sundays, Christmas Day and 26 Dec–1 Jan..

Wipe with a soft cloth and mild soapy water, then dry. Avoid bleach, scouring powder and steel wool, which scratch chrome and brass. In hard water, a cloth soaked in diluted white vinegar for a few minutes removes white scale. Our blog has a full guide.

Have it installed with the safety valve the maker supplies, switch it off before cleaning, and have the tank drained and checked yearly in hard-water areas. If it leaks, trips the power or makes loud noises, switch it off and contact us.

Use a non-abrasive toilet cleaner and a soft brush. Avoid putting tablets that contain bleach in the cistern, as they can wear the seals. A running cistern usually needs a new seal or valve: WhatsApp us the model and we can supply the part.

No, you can check out as a guest. An account lets you see your orders, save addresses and keep a wishlist.

Use "Forgot password" on the sign-in page and we send a reset link to your email.

Only to deliver, install and support what you ordered, and to reply to you. We never sell your data. The Privacy policy has the details, including how our AI assistant handles chats.

WhatsApp or call 0909 158 3533, email thechoicesanitary@gmail.com, or visit Awaye House, 85 Badagry Expressway, Odunade Market, beside First Bank, Coker, Lagos, Mon–Sat and public holidays, 8am–5:30pm. Closed Sundays, Christmas Day and 26 Dec–1 Jan..

Our Chairman, Chief Dominic Okechukwu Nwibo, learnt the trade as an apprentice under N. C. Nwagba & Sons from 1991 to 1998. Settled in 1998 under the Igbo apprenticeship system (Igba Boyi), he started his own sanitary wares business straight away. It grew from a small trader into an importer and distributor, and was registered as The Choice Sanitary Wares Ltd on 29 October 2015.