Returns & warranty
If something arrives damaged or isn't what you ordered, we'll put it right.
Last updated [DATE]
Damaged or wrong item
Check your order when it arrives. If anything is damaged or not what you ordered, tell us within [48 hours] with a photo on WhatsApp and we'll replace it or refund you — collection is on us.
Changed your mind
Unused items in their original packaging can be returned within [7 days] of delivery. Delivery fees are not refunded, and return transport is the customer's responsibility unless we collect from Lagos for a flat fee.
Items we cannot take back once installed or opened:
- Water heaters that have been connected.
- Cut-to-size or made-to-order items.
- Toilet seats or fittings whose seals have been broken.
Warranty
The Choice products carry a manufacturer's warranty of 12 months against defects. Installation by our technicians is covered for [INSTALLATION WARRANTY]. Warranty does not cover damage from incorrect installation by third parties, power surges or water-borne debris.
Refunds
Refunds go back to the card or account you paid with, within [5 working days] of us receiving the item.
Bracketed figures are placeholders until the business confirms its policy.